See if you can find that on there also. Go into his store to get all info you need on that store address and all plus do the credit card reporting on him;/her. I sometimes lucked out and was able to get a few fired but it was a battle. If you get mad enough you will fight to the end like I did. They don't expect that. Really slick robbers they are. The AliExpress system will offer you two options to choose from: “Refund only” or “Return of goods and money”. If the goods are not usable due to the seller’s or shipping company’s mistake, or you have not received them at all, select “Refund only.” Later on, you will be able to state whether you want a partial or full refund. As I said before, it looks like aliexpress is automatically stepping in and the seller doesn't even have the time to reply (I have no idea why this happens sometimes and the disputes seem to get resolved by aliexpress faster than others) I don't care about the refund at this point, I just want my cancelling it to be 'useful', so to speak. Therefore, if it's the first time you face this process, we insist that you have patience and don't worry because AliExpress is a serious company and you will not lose your money. If the estimated time has passed and the refund has not arrived, you can contact an AliExpress agent through the platform's chat ( here) or you can go directly to Never send the products back to China before opening a dispute on AliExpress. To open a dispute, go to the “Order Details” section and click “Open Dispute”. You will see the fields to fill in: expected resolution: return of product and refund; issue: select from the dropdown list (bad quality, fault, etc.); bMc4K.